Trouble Importing Images

Closed

Bug

aidan49

Expected Behaviour

Not letting me import any of my slog 3 footage that I was previously able to upload to color.io to edit

Reproduction Steps

I click Import Images or drag footage from my desktop.
I get a notice saying 'the video format is not supported because it can not be decoded by the browser.'

Your Browser and Device

https://www.whatsmybrowser.org/b/QKMJJ
Chrome 126

3 months ago

monokee

@aidan49 - this is a known issue caused by a recent Chrome update. The browser is no longer able to decode certain variants of mp4 files that it previously could decode, probably because of codec patent issues. Unfortunately this is completely outside of my control.

3 months ago

monokee

Merged this post into:

Videos no longer loading

Videos that worked previoulsy no longer load. Instead I get an error message saying that "No supported source was found" ### Reproduction Steps 1. Launch Color.IO app. 2. *Drag and drop* video into the app 3. Getting error message Failed to load because no supported source was found.

john1580 3 months ago Bug

3 months ago

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