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Hi @abhay365 - that sounds like the file format may not be supported. What type of image are you trying to load?
Hi, I’m trying to load ProRes log footage. I have been able to load it in the past so I’m not sure why it isn’t now.
@abhay365 Color.io does not and has never supported ProRes. Your device/iPhone might have previously converted the ProRes file to MP4 in the background. MP4 is the only video format the browser (and thus color.io) supports right now.